FAQ

Already sent my order?

As soon as you have sent the order, send an e-mail confirmation. If you do not receive it by the deadline, please contact us so we can fix the problem. Alternatively, you can track your order through our system.

I can track my order??

You will receive in your e-mail the tracking number as soon as you submit the order. You can locate it on the website of the carrier you chose.

I can? Change or cancel my order?

Yes, but only before it is shipped.

What if there is a problem with my order?

If you think we've made a mistake with your order, please contact us. We will do everything in our power to resolve the issue as soon and as quickly as possib

If a product is out of stock, will he return to be sold?

We know how frustrating it is to want to buy something and that is not in stock, but we do not usually repeat the same product for all you offer is always innovative and current. However, under your requests, we will try to regain the product for sale, we also have new constants that may resemble what you're looking for.

What is your wishlist?

The wishlist is a personal tool (available once you have registered) that lets you save the products you would like. It is very useful because you can save products to buy later. (Note: products are only stored in the list, there are reserved. This only occurs when the order is placed).

Do you have a size guide?

We indicate the measurements of the garment so that no confusion of any kind, our intention is to sell products they feel best.

What is the delivery time for an order?

We ship worldwide with a delivery time of between 3-9 days depending on the country. Upon completion of your order, our system will tell you what is the estimated delivery time.

In the case of mainland Spain, Standard shipments between 48-72 hours and express in 24 hours, Balearic Islands within 48 hours.

In the Canary Islands, delivery may take 8 days and be subject to payment of customs fees

The payment method is credit card, Paypal or COD. Payment by bank transfer can take up to 4 working days to be identified.

How is delivery?

We only distribution protocols with the transport companies that meet our requirements for excellent service pay. They are responsible to deliver the order in the direction you want: at home, in the workplace, in the home of a friend for a gift, etc.. When ordering, will be available to the carrier.

What are the shipping costs?

Shipping charges for all orders with a value greater than or equal to 100 € are free (standard shipping destination within the EU countries), for other cases;

-Spain Peninsular, express delivery 24h are € 4.02 and standard shipping 48-72 h are € 3.79

-Balearic ships in 48h, 7.71 €

-Andorra, Ceuta and Melilla, 3 to 5 days, 6.40 €

-Canary ships in 8 days, 6.40 €

-Europe sending 72h to 96h, Portugal € 9.58, € 9.47 France, Italy € 9.47, Hol / Luxe / Belg / Ger / Uk € 11.21

-Other cities in Europe 5-6 days Austria, Monaco, Vatican City € 11.90, Denmark, Ireland, Faroe Islands 14 €, Bulgaria, R. Czech, Romania, Poland, Hungary, R. Slovakia and Slovenia € 17.5, € 35.17 San Marino, Gibraltar, Greenland, Liechtenstein, Norway and Switzerland € 42.11, Cyprus, Estonia, Slovakia, Slovenia, Hungary, Latvia, Lithuania and Malta € 92.57, other Europe (which support this service) € 92.57

-Africa from 5 to 6 days € 92.57

-American shipments 5-9 days Mexico, USA, Colombia, Ecuador and Peru € 18.41, Argentina, Uruguay, Venezuela and Dominican Republic € 20.41, Guatemala, Cuba, Nicaragua, El Salvador, Costa Rica, Honduras, Panama , Chile and Brazil € 23.96, Bolivia, Canada and Paraguay € 25.37, Canada and Puerto Rico € 57.50, for the rest of American countries € 65 (that support this service).

-Asia Pacific 5-9 days (countries that support this service) € 65

NOTE - The prices listed here are for shipments from 0 to 1kg, the price will increase to higher shipping weight, do not include VAT or tariffs or customs any expenses and days are business days.

What happens to my order if I am not present?

If the carrier fails to deliver the order, they will contact you to arrange a new date or leave you a message so you can remove it in 15 days at the office nearest you.

In which countries do you carry out deliveries?

We distribute our products worldwide with delivery between 3-9 days depending on the country.

Do I have to pay some kind of customs fees?

In Kaif ® we try our best in order to develop a system that allows us to ship orders to everyone free of import duties. However, orders shipped to countries outside the European Union may be subject to customs fees.

Unfortunately also some shipments to Canaries are confiscated by customs agents to enter the island.

Kaif ® is not responsible for any restrictions, fees or application of other regulations that may apply to their products. If you have any questions about this type of law, please contact the regulatory body of your country.

How do I pay the order?

We offer several payment options: credit card (Visa, Visa Electron, Maestro, MasterCard and Eurocard), PayPal, cash and bank transfer. All transactions are secure and your information is fully protected.

Please access the website www.paypal.com to learn more about PayPal payments.

The COD payment must be made at the time of receiving the order and cash. It takes an additional 2% and the limit per order for this type of payment is 250 euros. The customer will not be able to choose if he had come back at some previous case for reasons beyond Kaif and / or the carrier chosen.

 

The data you need to pay by bank transfer are:

Bank: BBVA

Title: Real Estate S.L Xibanya

Account number: IBAN 7801826502750201540487SWIFTBbvaesmmxxx

Subject: Order number *

* We suggest that, if possible, stating your order number in the description of banking movement.

The costs for the transfer order is charged to the customer. The products are reserved for 4 days, not to hurt the other customers, promotions or sales period, we can only reserve the product for 1 day. If during that period Kaif does not receive payment, the purchase will be automatically canceled.

All our prices include VAT, according to the current rates and are correct except typos.

When will I be charged?

The credit card payment will be made right after your card has been authorized. You will then receive an e-mail confirming your order.

If the card is declined, our system will inform you immediately when you complete your order.

On orders shipped COD payment shall be made at the time of receiving the order and cash.

Is it safe to shop online?

We use one of the systems on-line shopping safer there. In addition, we are continually improving our software to offer the highest possible security for all our clients.

We have an important responsibility and a strong commitment to the security of our website and data protection of all our customers and visitors. So we use a server certificate (or digital certificate) that secures our identity.

I can return a product?

If you are not completely satisfied, you can return within 15 days from the date of receipt of order. The shipping cost is the responsibility of the customer.

Guarantee the repayment of the value of any product that is not completely satisfied, provided that it is new, complete-labeled and in original packaging, and not damaged, altered or scratched.

No items will be accepted incomplete, damaged or used. Also, no returns of underwear, swimwear, earrings, products with signs of having been used or items purchased through any of the competitions held in our store.

If we might receive returns that did not comply with the above conditions, the customer is not entitled to any refund and will be proposed sending the product along with the next order you place. If the client rejects this option and seeks to recover the item, shall schedule a pickup and a shipping company and bear the costs of the same.

How do I return or exchange a product?

You have two options, first contact our service atencionalcliente@kaif.es and indicate the order number, description, and reference product, the reason for the return and observations indicate the collection schedule that best suits their availability, the carrier will pick the shipping according to data provided. The cost of each collection will be deducted directly from the refund.

Second, you can send your order by the agency of your choice, in this case you must also contact us at atencionalcliente@kaif.es and indicate the order number, description, and reference product, reason for the return and the agency used for shipping.

These services are available Monday through Friday, our office is located in;

KAIF

C / Maestro Gozalbo, 15 pta 5

46005 Valencia Spain

For stok break the color or size you wish to change, it must choose another color or size of the stocks there. If all reference this article is exhausted (and only this), the customer can opt for full refund discount coupon you can use to purchase other items.

If you wish to change a product for a different reference, will be refunded the value of the original product and must make a new purchase. In this case, the cost of collection will be deducted from refund.

Once we receive the exchange or refund, there will be a technical evaluation / the product / s. The changes are processed within 5 working days. You will receive an e-mail when you send out the new product

Have I received a defective product which I can do?

In Kaif ® guarantee the satisfaction of our customers and do not want to buy products that have escaped our quality control. If you think we've sent you a defective item, please contact us within 15 days from the date of receipt of the order to arrange the collection of the same. In this case Kaif is charges for shipping, we will send a transporter responsible for collecting the product. Send the following information:

- Order Number.

- Reference and product name.

- Details of the defect.

- A photo of the product.

- If you prefer a refund or replace the product was.

- Best Time to collection

 

Have you received my return?

Once your return is processed by our warehouse, you will receive an e-mail notifying you. If not received within 10 days of the return shipping, please contact in atencionalcliente@kaif.es

When will I receive the replacement product?

Will submit the returned product technical evaluation after which process your replacement within 5 working days. When this happens, we will send an e-mail that says so.

Why have refunded me the money instead of replacing the product?

When we can not send the replacement of a product due to out of stock, refund the value.

When will I be refunded the cost of the returned product?

After the technical evaluation of the returned product, the refund is made within 20 days.

How do I get a refund?

You can choose to receive reimbursement through a discount coupon Kaif ® or through the payment method you used in your order.

To receive the discount coupon, we will send your e-mail a code to deduct the value of the refund on your next order. You should enter it into the section of "coupon codes" of the shopping cart. Once applied, be deducted the total new order.

If you used a credit card, the refund will be on the same card and you can check it on your next bank statement.

If you used PayPal, the refund will be in your PayPal account and will be available instantly.

If you paid by bank transfer or cash, we will ask your bank details and a refund is made by bank transfer.

Why I have not been refunded shipping cats?

We only refund the shipping package containing incorrect or defective items.

 Do I need a customer account on their website?

If you want access to all functions Kaif ®, we advise you to register. As a registered user, you can shop on-line, receive news, promotions, special offers and more.

You can create your account now or, if you prefer, you can start buying and registering to complete your order.

How do I subscribe to the newsletter?

The newsletter is a periodic e-mail is sent to your email address with promotional campaigns, news or special offers.

The easiest way to subscribe to the newsletter Kaif is create an account. Being Kaif ® member does not mean you have to buy, but when I do, the process will be faster and easier.

If desired, you can click here and subscribe now to our newsletter or go to the bottom of the page. No registration is required.

Once registration is complete you can enter your account whenever you want. From there you can access your personal data, purchase history and other applications.

Is there a phone number I can call?

We are a unique retail store on-line and believe we can be more efficient response by e-mail than by phone. We strive to answer all emails as quickly as possible and we are confident that our service is much better this way, because it avoids long waits phone.

In addition, we have available a full page of help where probably find the solution to all your questions, if not find the answer to your question please e-mail our customer service team, atencionalcliente@info.es